CATCON FAQ

Answers to all your frequently asked CatCon questions, updated regularly.

Where can I find general help?

Not sure who to ask about an issue or a question? Email team@ticketoutinc.com and we’ll help or connect you with someone who can!

How do I participate in the Event Game?

Click the Event Game icon on the Home screen of the app, or the left side of your screen if you’re logged in on a web browser.

Follow the instructions to find game passcodes in exhibitor and sponsor booths, and enter them in the “Have a Passcode?” field at the top of the screen. Correct answers = 100 points. Our top point-getters will be entered in a drawing to win a CatCon Merch bundle!

Having trouble with a code? Email team@ticketoutinc.com

Are there Special Offers and Discounts for CatCon From Your Couch Attendees?

Many of our exhibitors are offering exclusive discounts CatCon weekend. Check the Special Offers screen on the platform, be on the lookout for Push Notifications about discount codes, visit the Exhibitor Lounge for posts from exhibitors and scroll through the Exhibitors screen for discounts, freebies, and fun downloadables from exhibitors!

I logged into CatCon From Your Couch earlier, and now I can’t log back in.

  1. Be sure you log in with the email address you registered with on Eventbrite. If you’re not sure what the email address associated with your Eventbrite account is, check your account settings here.
  2. Did you change your email address listed on your profile after you logged in? If so, be sure you are logging in with that address, NOT the address you originally registered with. If your password is not recognized, try resetting your password by going to this web page. Enter your email address, then click the “Forgot your password?” link. You will be sent an email with instructions for resetting your password
  3. Still having trouble? Email tickets@ticketoutinc.com and we’ll get back to you as soon as possible!

When and where is CatCon?

In our new reality restricting large gatherings, we’re reimagining CatCon as a virtual event ONE WEEKEND ONLY October 10 & 11, 2020. Introducing: CatCon From Your Couch!

Our event is taking place online on a private platform that you access via your web browser or mobile device.

E-TICKETS ARE ON SALE NOW! 

$5 from every purchase goes to help cats in need. At CatCon From Your Couch, you’ll see EXCLUSIVE content you won’t see ANYWHERE else.

Your ticket gets you access to our content all weekend long, as well as access to our virtual adoptions, virtual lounge, event game (where you can compete to win a CatCon Swag Package!), and our virtual exhibit hall, where you can shop 100 creators who make your favorite products for you and your cat!

Sign up for our newsletter to be the first to get the latest news and info. You can also follow us @CatConWorldwide on Instagram, Twitter, and Facebook for CatCon exclusives, fun facts and cat related news.

Where do I buy E-tickets?

E-TICKETS ARE ON SALE NOW!

$5 of every purchase goes to help cats in need!

What do I get with my CatCon From Your Couch E-ticket?

At CatCon From Your Couch, you’ll see EXCLUSIVE content you won’t see ANYWHERE else.

Your E-ticket gets you access to our content all weekend long, as well as access to our virtual adoptions, virtual lounge where you can chat with other cat lovers, event game (where you can compete to win a CatCon Merch Bundle!), and our virtual exhibit hall, where you can shop 100 creators who make your favorite products for you and your cat! PLUS – giveaways galore, contests, and more!

We’re releasing content in blocks between 10 am – 3 pm Saturday October 10th and 10 am – 3 pm Sunday October 11th. Once content has been released, it will be available to watch until 11 pm Pacific Monday October 12th.

Who is appearing at CatCon From Your Couch?

A stellar lineup that includes Beth Stern, Norman Reedus, Nala Cat, and 50 more celebricats and cat-loving celebrities! Check them out hereDon’t forget, the content our talent is creating for CatCon From Your Couch is brand-new, and EXCLUSIVE to CatCon. You won’t see it ANYWHERE ELSE! You don’t want to miss out, October 10 & 11, 2020! 

E-TICKETS ARE ON SALE NOW! 

Will CatCon From Your Couch benefit any animal welfare groups?

Yes! We’re pleased to announce our 2020 charities: Ferndale Cat ShelterLuxe PawsNorth Shore Animal League AmericaPlanned PEThoodand Red Rover. Get to know them and their missions on our blog.

$5 of every ticket sold goes to benefit our charities of record.

CatCon 2020 is taking place virtually this year: It’s CatCon From Your Couch October 10th & 11th!

E-TICKETS ARE ON SALE NOW! 

Will there be cats at CatCon From Your Couch?

Yes! Our virtual adoptions are facilitated by Ferndale Cat ShelterNorth Shore Animal League America, and Planned PEThood, who have adoptable kittens and cats of all ages!

We also have an amazing Fe-lineup of your favorite celebricats including Nala Cat, Merlin Ragdoll, Smudge Lord, My Boy Belarus and LOTS MORE with EXCLUSIVE content you won’t see ANYWHERE else! Check out the full lineup here.

PLUS, since CatCon is taking place virtually, from your home this year, for the first time you CAN bring your cat to CatCon!

E-TICKETS ARE ON SALE NOW!

 

I’d like to buy a ticket for me and for a friend. How do I do that?

1) Click here and click the green Register button

2) Choose the total number of tickets you would like to buy in the dropdown menu. One ticket is good for an entire household, they can all gather around their computer or mobile device to take part in CatCon From Your Couch. Click the orange Checkout button.

3) Fill in your Contact Information and Payment Info.

4) For each ticket/registration fill in a unique name and unique email address. IMPORTANT: This is the email address they need to use when they log in to our CatCon From Your Couch platform.

Email tickets@ticketoutinc.com if you have any questions! 

Can I interact with Exhibitors at CatCon From Your Couch?

Yes! Our virtual exhibit booths let you request more information about products, shop their online store, and access exclusive downloadable content and coupons. Exhibitors will be posting in the Virtual Lounge during the weekend, with photos of their products and answers to your questions. Some of our exhibitors are also conducting live Zoom demos during the weekend– check out the virtual exhibit booths for more information and how to join!

Do I need a special device to access CatCon From Your Couch?

When you purchase your CatCon From Your Couch  E-ticket, you will receive a confirmation email with information on how to install the CatCon From Your Couch App or access via web browser.
The CatCon from Your Couch App is available for iOS and Android. You can also access the platform using any web browser; Chrome is recommended for an optimal experience. You can even watch on your AppleTV using Airplay (instructions here) or stream from your Android device to your TV using Chromecast (instructions here) so the whole fam can gather for CatCon From Your Couch!
IMPORTANT: You must be registered at http://catconworldwide.com/register in order to participate in CatCon From Your Couch. If you attempt to sign in without registering you will be sent an email with instructions on how to do so.

Can I watch CatCon From Your Couch with captions/subtitles?

Yes, you’ll be able to turn on captions/subtitles by clicking the CC button in the player. Click here for more information.

 

NOTE: CatCon From Your Couch is taking place on a private platform that you’ll access from our mobile app or your web browser. You must purchase an E-ticket to access our platform.

Why didn’t I receive an email confirmation of my E-ticket purchase?

Be sure to check the email you used to purchase your E-ticket on Eventbrite, and check your Spam folder. If you’re still having difficulty, please email tickets@ticketoutinc.com

IMPORTANT: After you receive your email confirmation with instructions on how to log in to CatCon From Your Couch, be sure to use the same email address you used to purchase your E-ticket!

Where do I get the CatCon App?

The CatCon App for iPhone and Android is NEW for 2020, with the latest info on Exhibitors, Talent, Seminars, Workshops, Sponsors, and more. Register at http://catconworldwide.com/register for instructions on how to download and enjoy CatCon From Your Couch on your mobile device! CatCon From Your Couch is also accessible via any web browser, but we recommend the Chrome browser for optimal experience.
IMPORTANT: You must be registered at http://catconworldwide.com/register in order to participate in CatCon From Your Couch. If you attempt to sign in without registering you will be sent an email with instructions on how to do so.


Can I bring my cat?

CatCon From Your Couch is a virtual event that will be accessible via web browser or mobile device, so for the first time, you CAN bring your cat to CatCon!

TICKETS ARE ON SALE NOW! 

What is the CatCon Code of Conduct?

CatCon’s mission is to spread joy and goodness to cats and the people who love them. With that in mind, we strive to create a fun, safe, and inclusive environment for all of our participants: our guests, our exhibitors, our talent, and our sponsors, regardless of age, gender, sexual orientation, national origin, disability, race, color, or religion.

Participants agree to:

Be considerate in speech and actions and demonstrate respect for fellow participants.

Refrain from demeaning, discriminatory, or harassing behavior and speech.

Harassment includes, but is not limited to:

Harassing or discriminatory speech, including racist, homophobic, transphobic, or sexist speech; bullying, intimidation, inappropriate physical contact, sustained or willful disruption of seminars, workshops, booth transactions, or other activities; unwanted photography or recording; and physical or verbal intimidation.

Harassment of convention participants will not be tolerated. CatCon participants violating this code of conduct may be removed from the virtual platform without a refund, at the discretion of the convention organizers.

If you see something, say something

If you are being harassed, notice that someone else is being harassed in our virtual lounge or other interactive areas of CatCon From Your Couch, or have any other safety concerns, please contact team@ticketoutinc.com immediately.

Thank you for helping us create a friendly and welcoming experience for all CatCon From Your Couch participants.

TICKETS ARE ON SALE NOW! 

 

What is your ticket refund policy?

All E-ticket sales are final and non refundable. $5 of every purchase goes to help cats in need. E-TICKETS ARE ON SALE NOW! 

If you have trouble accessing your E-Ticket confirmation email with instructions on how to access CatCon From Your Couch, email tickets@ticketoutinc.com

I’m interested in becoming an exhibitor or sponsor at CatCon From Your Couch. How do I get more information?

That’s great! Please reach out to team@catconworldwide.com for more information.

Exhibitors, our committee is looking for stylish, chic, and unique offerings for cats and their people – companies and creators that embody the spirit and aesthetics of CatCon! We’re always on the hunt for great new cat products (accessories, furniture, toys, and more) and cat-centric products for people that are high-quality, stylishly smart, and created with care.

Check out our Gallery and YouTube Channel for pictures and videos of past CatCon exhibitors, sponsors, attendees, and activations, and don’t miss these terrific recaps from The Pet Collective and The Ellen Show.