Answers to all your frequently asked CatCon questions, updated regularly.
When and where is CatCon?
CatCon 2024 is taking place August 3rd and 4th at the Pasadena Convention Center, 300 E Green St, Pasadena, CA 91101
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Where do I buy tickets?
ALL SALES ARE FINAL AND NON-REFUNDABLE, however, you may give your tickets to a friend if you are unable to use them, the name on the ticket does not matter.
What do I get with my CatCon ticket?
CAT-TASTIC FUN ALL WEEKEND LONG! 😸😸😸
- ONE-OF-A-KIND EXPERIENCES! Dozens of Instagrammable moments 📸 , contests, giveaways, and more!
- WORKSHOPS 🎤with experts in cat health😸, culture and more!
- EXHIBITORS 150+ booths featuring merch and gifts 🎁 for cats 😸and their people!
- THE HILL’S PET NUTRITION ADOPTION VILLAGE, with hundreds of adoptable kittens! 😽 😻
- CAT-LOVING CELEBS AND YOUR FAVORITE CELEBRICATS including the heroes of the Australian Firefighters Calendar, Shiadanni, Aaron’s Animals, Dr. Evan Antin, Cat Named Squirrel, Nathan the Cat Lady, and many more! 📸 😻
- TONS OF SURPRISES 🎉 to be announced!
Check out the CatCon 2024 Schedule HERE!
Who is appearing at CatCon?
Dr. Evan Antin, the heroes of the Australian Firefighters calendar, One-eared Uno and Kat Curtis, Nathan the Cat Lady, Aaron’s Animals, Bob Baker Marionettes, and many more celebricats and cat-loving celebrities to be announced!
Check out the CatCon 2024 Schedule HERE!
CatCon 2024 is taking place August 3rd and 4th at the Pasadena Convention Center, 300 E Green St, Pasadena, CA 91101
Can I bring my cat?
No. Attendees’ cats are NOT allowed at CatCon, for the safety of our guests as well as our feline companions. There will be celebricats at our Meet & Greets, and hundreds of kittens in our Adoption Village, but understand these are protected, controlled environments.
Attendees who arrive with a cat will be turned away at the door. If you adopt a cat from our adoption village, our adoption group will hold it for you until you are ready to leave the convention center.
Can I adopt a cat at CatCon?
Yes! Pasadena Humane will help facilitate on-site adoptions at the Hill’s Pet Nutrition Adoption Village at CatCon on August 3rd & 4th, 2024. You’ll be able to meet and take home your new cat on the same day!
Check out our Frequently Asked Adoption Questions for more information.
What Meet & Greets are available this year?
Check out the CatCon 2024 Schedule HERE!
SATURDAY AUGUST 3rd
10:00 AM – 2:00 PM Free Meet & Greet with BriAnne Willis & Anka Lavriv
Weruva Booth 1201
11:00 AM – 12:00 PM Cat Named Calvin
CatCon Meet and Greet – Ballroom
12:00 PM – 1:00 PM Free Meet & Greet with Cat Named Squirrel
Roborock Booth 421
1:00 PM – 2:00 PM Aaron’s Animals
CatCon Meet and Greet – Ballroom
1:00 PM – 3:00 PM Free Meet & Greet with Nathan the Cat Lady
PetSafe Booth 701
2:00 PM – 3:00 PM Lily Rose Adventures
CatCon Meet and Greet – Ballroom
3:30 PM – 4:30 PM Squeaker
CatCon Meet and Greet – Ballroom
SUNDAY AUGUST 4th
10:00 AM – 2:00 PM Free Meet & Greet with BriAnne Willis & Anka Lavriv
Weruva Booth 1201
11:00 AM – 12:00 PM One Eared Uno
CatCon Meet and Greet – Ballroom
12:00 PM – 1:00 PM Free Meet & Greet with Cat Named Squirrel
Roborock Booth 421
12:30 PM – 1:30 PM Outdoor Bengal
CatCon Meet and Greet – Ballroom
1:00 PM – 3:00 PM Free Meet & Greet with Nathan the Cat Lady
PetSafe Booth 701
3:30 PM – 4:30 PM Squeaker
CatCon Meet and Greet – Ballroom
What are the rules for Meet & Greets?
CATCON MEET AND GREET INFORMATION
- These are cats. They are sensitive creatures, so please behave accordingly. Please respect the requests of the owners as you interact with them and their pets. They know their pets best!
- All children under the age of 12 must be accompanied by an adult.
- All meet and greets are timed. In an effort to keep the line moving and allow everyone a chance to meet their favorite celebricat, please exit the space when your time is up.
- You are allowed to pet and take photos with the cats, unless otherwise specified by their pet parent, who will be present during all meet and greets
- Under no circumstances are you allowed to pick up the cats.
- Be sure to take a photo! We have someone inside to assist if you need it.
- No gifts or food are to be given to the animal or the owner.
- Have fun!
What exhibitors will be at CatCon?
Almost 200 exhibitors with products for cats and their people will be at CatCon – many with giveaways, discounts, and CatCon exclusives!
How do I get to the Pasadena Convention Center?
The Pasadena Convention Center is located at 300 East Green Street, Pasadena, CA 91101.
FROM THE 210 WESTBOUND
Take the 210 freeway west to the Fair Oaks/Marengo exit. Turn left on Marengo and proceed 4 blocks to Green Street. Turn left onto Green Street, the Pasadena Convention Center is located on the right hand side at 300 E. Green.
FROM THE 210 EASTBOUND
Take the 210 freeway east to the Colorado Blvd. exit 25A (on the left). Keep right toward Colorado Blvd. Turn left on West Walnut. Turn right onto Marengo and proceed 4 blocks to Green Street. Turn left onto Green Street. The Pasadena Convention Center is located on the right hand side at 300 E. Green.
FROM THE 134 EASTBOUND
Take the 134 east to the 210 east and exit at Fair Oaks/Marengo. Follow Corson to Marengo Ave. Turn right on Marengo and proceed 4 blocks to Green Street. Turn left onto Green Street. The Pasadena Convention Center is located on the right hand side at 300 E. Green.
FROM THE 110 NORTHBOUND
Take the 110 freeway north to the end of the freeway. Proceed north on Arroyo Parkway. Turn right onto Green Street. The Pasadena Convention Center is located two blocks down on the right hand side at 300 E. Green.
Where do I park?
Parking
The convention center’s subterranean parking structure is shared with the Sheraton Pasadena. There are two entrances, (a) on Euclid Avenue, and (b) Marengo Avenue, both between Green Street and Cordova Street. If you are using a Mobile GPS, enter this address for the most direct route:
175 South Euclid Avenue, Pasadena, CA 91101
On-site Parking: 600 spaces
Additional Parking: 2,500 spaces within a one-block radius
Are there other transportation options?
The Metro Gold Line to Memorial Park Station or Del Mar Station, both station are .4 mile away and about ten minute-walks.
Can I change my ticket from Saturday to Sunday, or Sunday to Saturday?
ALL TICKET SALES ARE FINAL AND NON-REFUNDABLE. However, you may transfer your ticket from one day to the other by following these instructions from our ticketing provider:
https://www.eventbrite.com/help/en-us/articles/337796/how-to-transfer-to-a-different-event-or-ticket-type
1. Go to eventbrite.com
Log in and click to expand the account menu (top-right of the page). Then select “Tickets”.
2. Select your order.
3. Click Transfer.
If you see the word “Transfer” next to your ticket, click to see the transfer options. You can only transfer one ticket at a time.
- Change Ticket: Transfer to a different ticket in the same event.
4. Review the Transfer Summary. Then choose “Continue Transfer”.
The transfer summary should reflect your new event or ticket.
5. Enter your registration information.
You may have to enter billing information for the price difference and/or fees. Transferring to a lower-priced ticket will not issue a refund.
6. Click “Place Order”.
You’ll receive a new order number, email confirmation, and ticket (for events with .PDF tickets)
What is your ticket refund policy?
All ticket sales are final and non refundable. You may give or transfer your ticket to someone else if you’re not able to attend, the name on the ticket does not matter.
To transfer your ticket from Saturday to Sunday, or Sunday to Saturday, follow these instructions from our ticketing provider:
https://www.eventbrite.com/help/en-us/articles/337796/how-to-transfer-to-a-different-event-or-ticket-type
1. Go to eventbrite.com
Log in and click to expand the account menu (top-right of the page). Then select “Tickets”.
2. Select your order.
3. Click Transfer.
If you see the word “Transfer” next to your ticket, click to see the transfer options. You can only transfer one ticket at a time.
- Change Ticket: Transfer to a different ticket in the same event.
4. Review the Transfer Summary. Then choose “Continue Transfer”.
The transfer summary should reflect your new event or ticket.
5. Enter your registration information.
You may have to enter billing information for the price difference and/or fees. Transferring to a lower-priced ticket will not issue a refund.
6. Click “Place Order”.
You’ll receive a new order number, email confirmation, and ticket (for events with .PDF tickets)
Will there be a bag check at the CatCon entrance?
Yes. All bags, regardless of size, are subject to inspection at the Pasadena Convention Center entrance, and any time within the convention center. No bags over the airplane carry-on size are permitted on the exhibit floor. (As a point of reference, the size limit for a standard airplane carry-on is 22 x 14 x 9 inches.)
To help speed your way through the entrance, please have all bags open and ready for inspection as you wait in line/approach the entrance.
Where can I grab lunch or coffee?
There is a Starbuck’s attached to the convention center at the corner of Green Street and S. Marengo. For more nearby food and drink options, check out our blog Where to Eat, Drink, and Play in Pasadena.
The PCC concession stand will be open during the show.
Is the Pasadena Convention Center wheelchair accessible?
The Pasadena Convention Center is fully ADA compliant. Accessibility services available include:
-
Designated parking including van-accessible spaces on a first-come, first-serve basis
ADA compliant restrooms
Service animals are permitted. The PCOC abides by the regulations for ADA Service Animals set by the US Department of Justice.
Beginning on March 15, 2011, only dogs are recognized as service animals under titles II and III of the ADA.
A service animal is a dog that is individually trained to do work or perform tasks for a person with a disability.
More information: https://www.ada.gov/service_animals_2010.htm
https://www.visitpasadena.com/convention-center/attendees/accessibility/
For more information on the ADA, please visit http://www.ada.gov/.
Mobility scooters are NOT provided onsite. If you need to rent a scooter during your trip to Pasadena, you might try contacting a local mobility equipment business.
May I bring my service dog?
The Pasadena Convention Center is fully ADA compliant. Service DOGS are permitted. The PCOC abides by the regulations for ADA Service Animals set by the US Department of Justice.
Beginning on March 15, 2011, only DOGS are recognized as service animals under titles II and III of the ADA.
A service animal is a DOG that is individually trained to do work or perform tasks for a person with a disability.
More information: https://www.ada.gov/service_animals_2010.htm
https://www.visitpasadena.com/convention-center/attendees/accessibility/
Will CatCon benefit any animal welfare groups?
Since 2014, Ticket Out, Inc. (parent company of CatCon and Cat Art Show) has donated over $375,000 to animal charities, and helped find forever homes for 1025 cats and kittens!
Our 2024 charities are Milo’s Sanctuary and Kitt Crusaders. Our adoptions are facilitated by Pasadena Humane.
What is the CatCon Code of Conduct?
CatCon’s mission is to spread joy and goodness to cats and the people who love them. With that in mind, we strive to create a fun, safe, and inclusive environment for all of our participants: our guests, our exhibitors, our talent, and our sponsors, regardless of age, gender, sexual orientation, national origin, disability, race, color, or religion.
Participants agree to:
Be considerate in speech and actions and demonstrate respect for fellow participants.
Refrain from demeaning, discriminatory, or harassing behavior and speech.
Harassment includes, but is not limited to:
Harassing or discriminatory speech, including racist, homophobic, transphobic, or sexist speech; bullying, intimidation, inappropriate physical contact, sustained or willful disruption of seminars, workshops, booth transactions, or other activities; unwanted photography or recording; and physical or verbal intimidation.
Harassment of convention participants will not be tolerated. CatCon participants violating this code of conduct may be removed from the convention without a refund, at the discretion of the convention organizers.
If you see something, say something
If you are being harassed, notice that someone else is being harassed, or you have any other safety concerns, please contact CatCon staff immediately.
Thank you for helping us create a friendly and welcoming experience for all CatCon participants.
Where can I find general help?
Not sure who to ask about an issue or a question? Email team@ticketoutinc.com and we’ll help or connect you with someone who can! At the event, stop by the Registration desk, or flag down anyone with a STAFF t-shirt for assistance.
